How can we help?

Getting started

When you book the service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.

Our business address is Center Valley, PA. If we can reach you within one hour, you’re in!

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this.

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Pricing & policies

Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time, you can log into your account and see the balance on any gift cards you have.

We offer tons of incentives for our clients such as discounts on reoccurring services, holidays, birthdays etc.

In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
Log into your account and get your referral id. Share this with friends. If a friend books through your referral id, your friend automatically gets a $25 discount and you earn a $25 referral reward that can be applied to future service.

Manage your account

Visit our customer page at https://thecleansecollective.launch27.com/login

You can submit a password change request on the customer login page at https://thecleansecollective.launch27.com/login
Log into your account at https://thecleansecollective.launch27.com/login and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.
Log into your account at https://thecleansecollective.launch27.com/login and update your address on file.
Log into your account at https://thecleansecollective.launch27.com/login and update your card on file. Your new card will automatically be noted as your default card.

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.

Trust & safety

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as our certified cleaner.
If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!
We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

If something is not done to your expectations you have 24 hours after your appointment to report any oversight and we will come and fix any issues within seven days. The issue will be considered closed if you don’t schedule a follow up appointment within seven days and no refund will be issued.

Please send us any special instructions for pets needed prior to the cleaning in your booking. Due to insurance reasons we do not walk or let pets out during the cleaning. If you pet tends to be protective please make sure it’s locked up in a room or a crate during the cleaning. Our technicians will take care and be careful to not spray chemicals near your pet.

Your property must be safely accessible for scheduled cleaning. Prior to service please confirm how our technicians will access your property. If you have a lockbox or a keycode, please make sure it works or confirm it’s in it’ agreed upon location. If the property cannot be accessed within 15 mins of technicians arrival time (ex. No keys left behind etc.) A cancellation fee will be assessed. During the winter months, please be sure our technicians have the ability to access your property without falling or slipping.

In order to avoid a late cancellation fee, please notify us as early as 72 hours by email (info@thecleansecollective.com) or by phone 610-226-2139 and speaking to a representative.
 
Last Minute Cancellation Fees
– Cancellations/Reschedules with at least 72 hours = No charge
– Cancellations/ Reschedules with at least 48 hours = $50 fee
– Cancellations/ Reschedules within 24 hours = $100 fee
– Cancellations/ Reschedules on the same day as booking = FULL appointment amount charged

Tips are not expected but they are greatly appreciated for work well done! There’s no better way to put a smile on our technicians faces than a positive review.